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Customer health and safety is our top priority at Arrive Outdoors. We monitor and adopt CDC-recommended guidelines for ensuring all products are thoroughly cleaned and treated with the appropriate cleaning solutions.
All gear is thoroughly cleaned by our staff with cleaning solutions that are CDC-recommended. Any gear or apparel that goes through our commercial laundry systems are treated with CDC-recommended laundry additives to fight viruses (including COVID-19) and bacteria. All product surfaces are cleaned with the appropriate disinfectant.
If your order shows that it has begun processing, your order unfortunately cannot be canceled at this time. The goal is to complete all standard shipping orders within the 7-10 business day in-home window.
Shipping is free for orders $49 and over. There is a $20 shipping fee (covers delivery and return) on orders under $49.
Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.
You can make changes to your delivery address up until your order has shipped. To change your order contact support. Once your order has shipped, the delivery address cannot be changed.
Once your order has been shipped, you will receive an email that includes your shipment tracking number.
We accept all major debit and credit cards. Stripe Financial Payments is our payment services provider.
Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably.
We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.